PRIVACY POLICY

kittanehshoes.com values your privacy and manages your data with thoughtful care. This privacy notice clarifies the reasons behind our collection of your information.

Online Shopping

When you make a purchase through our online store, we operate under a contractual obligation. Your data is needed to keep you updated on your order, process payments, deliver purchased items, handle returns, manage warranties, and address your inquiries or complaints. We retain your data for 7 years. If you shop using a kittanehshoes.com membership, your data will be stored for at least 7 years and then for the entire length of your membership.

Communication

You may sign up for our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your details or unsubscribe from the kittanehshoes.com newsletter. We keep your data until you choose to unsubscribe.

Camera Surveillance

All our physical stores are equipped with cameras, a measure essential for your safety, the security of our staff, and the protection of our products. Camera footage is not stored for more than 3 months. kittanehshoes.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. We also provide these recordings to the police when they request them.

Social Media

kittanehshoes.com uses social media to keep you informed about the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these platforms is governed by their own terms of service, over which we have no control. If you send us a question via social media, we’ll save your message and account name to respond through the same channel, and we’ll delete this message after 3 months.

Inquiries and Complaints

When you contact us, we need certain information—including your name, email address, phone number, and other details required to resolve your issue or complaint. We’ll keep this information for 12 months after your inquiry or complaint is resolved, so we can better assist you if you need us again in the future.

We analyze these interactions to understand the nature of problems, how our team addresses complaints, and to improve our services. This analysis is done anonymously.

Who We Share Your Data With

To deliver our services, we work with other organizations that may access your data:

  • Cloud-based systems, such as financial platforms, our website, online store, camera surveillance tools, newsletter services, event registration systems, and email platforms.
  • Organizations providing support and advice in areas like finance and automation.
  • Shipping providers responsible for delivering purchases and handling returns. We have agreements with these organizations regarding data use and security—they only receive the data necessary to perform their services and are prohibited from using it for other purposes.

Occasionally, we may be legally required to share your personal data with other entities (e.g., the police or tax authorities).

Security of Your Personal Data

We ensure your personal data is adequately protected. The systems and equipment we use are highly secure. Employees, temporary staff, and trainees are bound by confidentiality obligations and only access data necessary for their roles.

Your Privacy Rights

For example, you can request to review, correct, or delete your data, or object to its use, by contacting us. To verify the request is from you, we may ask for identification. We’ll respond as promptly as possible, within 4 weeks at the latest.

You can also reach out with questions or concerns about how your data is processed. If we can’t resolve the issue, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, kittanehshoes.com is not responsible for the processing of your personal data by the kittanehshoes.com brand or organizations selling kittanehshoes.com clothing in their stores.